CAMBERLEY
MANOR

Albert Joy

Home Manager

Albert Joy joined Camberley Manor in October 2022 as Care Services Manager.

A qualified Registered Nurse since 2010, Albert completed his training in India and brings over eight years of diverse clinical experience across hospital and pre-hospital settings in India, Dubai and the UK. He has a strong background in accident and emergency care and most recently served as a Deputy Charge Nurse within the NHS, where he further honed his clinical expertise and leadership capabilities.

Albert was drawn to the TLC Group by its commitment to creating an exceptional workplace and a cohesive team environment focused on delivering the highest standards of care.

Amber Luscombe

Business Development Manager

Amber joined the TLC Camberley Manor team in November, bringing with her five years of experience in the private care sector. Specialising in administrative operations, sales enquiries, and customer service, she is dedicated to delivering exceptional support to residents and families. She has a genuine passion for building meaningful relationships and is committed to delivering excellence in every aspect of service.

Before entering the care sector, Amber spent twelve years as a Senior Manager for one of the UK’s largest retailers, where she developed extensive leadership, organisational, and customer-focused skills. Her diverse background and dedication to high-quality service make her a valuable addition to the Camberley Manor team.

 

Jade Smith

Hotel Services Manager

Jade began her journey with TLC in May 2021 as Head Chef at Camberley Manor, bringing with her over a decade of experience in the hospitality industry. Inspired by TLC’s core values of Truth, Love and Compassion, she was drawn to a role where her passion for food could make a meaningful difference in people’s lives.

With formal qualifications in Hospitality Management and Professional Cookery, Jade began her culinary career at the age of 15 as a ‘tea lady’ and has since dedicated herself to delivering nutritious, high-quality meals that bring joy to others, particularly the elderly, who she believes deserve an exceptional dining experience at every mealtime.

Her talent and commitment have been widely recognised: in 2022, Jade was awarded Great British Care Chef of the Year for the South Region, secured 1st place in the South-East Region at the National Association of Care Catering’s Care Chef of the Year competition, and was a finalist at the National Care Awards.

Following these proud achievements, Jade chose to take the next step in her career by moving into the role of Hotel Services Manager. In this new position, she is dedicated to delivering outstanding service across all areas of the home, always keeping the needs and wellbeing of residents at the heart of everything she does.

Cliff Owens

Hotel Services Manager

Cliff pursued an early career in hospitality, starting as a chef within Intercontinental, Whitbread and Marriott International. Working his way up to Executive Chef, at the 650-bedroom Renaissance Hotel at Heathrow.

In time, Cliff moved into Food and Beverage Management at the Grosvenor Square Marriott, where he supported a 14-million-pound refurbishment for Maze by Gordon Ramsay. He then moved to the Twickenham Marriott, as Operations Manager, a unique new opening hotel attached to the iconic England Rugby Stadium.

Cliff quickly excelled to General Manager at Hendon, Ettington Park, Brands Hatch and Woodlands Park. After COVID and for the past three years, he has been the Hospitality Manager at another private luxury Care home. Cliff is dedicated to delivering outstanding service across all areas of the home, always keeping the needs and wellbeing of residents at the heart of everything he does.

Salika Handi

Finance and HR Manager

Salika Handi is an accomplished Finance and HR Manager with over 15 years of international experience spanning the banking and hospitality sectors in the UK, Qatar and Sri Lanka. Her career includes notable positions at globally recognised organisations such as HSBC, Qatar Airways and Hertfordshire Council, where she developed a strong foundation in financial management and service excellence.

Salika holds dual Master’s degrees – an MBA from Kingston University and an MBS from the University of Colombo – bringing a robust academic background to complement her practical expertise.

Since joining TLC in December 2023, Salika has played a key role in ensuring the smooth and efficient operation of both finance and HR functions. Her passion for resident wellbeing and her commitment to delivering exceptional service are reflected in her approach to supporting not only residents, but also their families and visitors.

Salika’s dedication to fostering a warm, inclusive, and compassionate environment is a true embodiment of TLC’s values of Truth, Love and Compassion, which she brings to life in every aspect of her work.

Dimpal Gadher

Office Manager

Dimpal joined TLC in May 2022 as Head Housekeeper at Camberley Manor and quickly distinguished herself through her dedication, professionalism, and passion for providing exceptional service. Thanks to the supportive environment at TLC, she embraced opportunities for growth and development, earning recognition as an Onboarding Champion, Manual Handling Champion, and Engagement Champion.

In April 2023, Dimpal transitioned into the role of Admin Assistant and has since been promoted to Office Manager. In this role, she plays a vital part in the day-to-day running of the home, fostering strong relationships with residents’ families and ensuring a warm, welcoming atmosphere.

Dimpal takes great pride in creating meaningful connections with those around her and is deeply committed to the values of care and compassion that define Camberley Manor. Outside of work, she enjoys listening to Bollywood music and spending quality time with her family.

Crystal Degracia

Customer Service Supervisor

Crystal joined Camberley Manor Care Home on June 10, 2024, as a Customer Service Supervisor, taking a lead on role modelling an outstanding customer experience across all areas of the business; delivering exceptional customer service and proactively addressing customer feedback with effecting communication and resolution.

What I enjoy most is the opportunity to make a positive impact on both residents and their families. It’s incredibly fulfilling to be part of a team that provides not just care, but a supportive and compassionate environment where residents can feel valued, safe, and comfortable. I take great pride in ensuring that all aspects of the care home experience, from communication to service delivery, are handled with the utmost professionalism and empathy. Being able to listen to residents and their families, addressing their concerns, and helping create a warm, welcoming atmosphere is very rewarding.

Arlene Bautista

Practice Development Lead

With a wealth of experience from her previous role as Head of Clinical Education and Professional Development at Buckinghamshire Healthcare Trust, Arlene joined TLC to continue her passion for nurturing talent and delivering outstanding care. As our Practice Development Lead, Arlene plays a key role in coaching and mentoring staff, designing and delivering impactful training, and supporting both personal and professional development across the team.

She’s deeply involved in promoting a culture of reflective practice, wellbeing, and continuous improvement—all while ensuring our care remains aligned with the highest CQC standards. Arlene’s work directly influences the quality of life for residents by empowering staff with the skills, confidence, and compassion needed for exceptional care.

Arlene finds great joy in her one-to-one conversations with team members, residents, and their families. Outside of work, she enjoys spending time with her own loved ones—often heading out for meals or get-togethers with family and friends.